Here to Help
Real answers, fast. Most questions are covered below; anything else, email support@flippdkids.com and a human will reply within one working day (a few hours for Family subscribers — priority support is part of your plan).
Getting started
How do I set up Flippd for my child?
Create your free parent account with your email or Google — no card needed. Add a player profile with your child’s first name (or any nickname) and age band, hand over the device, and they’re playing in under a minute.
Does my child need their own email or account?
No — and they can’t have one. Every account is owned by a parent or guardian. Children play through profiles inside your account, and you control everything from the parent dashboard.
What ages is Flippd right for?
Built for ages 6–12. Confident early readers can play independently; younger explorers love playing alongside a parent.
Can we play on more than one device?
Yes. Sign in on any device with a browser — phone, tablet, laptop, school computer. Progress syncs automatically. You can also install Flippd like an app and keep playing offline once a pack has loaded.
Accounts & profiles
How many child profiles can I have?
Free plan: 1 profile. Family plan: up to 4. Each child gets their own progress, medals, and personal bests.
How do I add, rename, or delete a profile?
Parent dashboard → Profiles. Deleting a profile permanently removes that child’s data within 30 days.
I can’t sign in.
Magic links expire — request a fresh one, and check your spam folder. If you signed up with Google, use the same Google account. Still stuck? Email us.
Billing & subscriptions
How do I cancel?
Dashboard → Billing → Cancel. Two clicks. You keep full access until the end of the period you’ve paid for. No phone calls, no “retention specialists”, no guilt trips.
What’s your refund policy?
Your first purchase of any plan comes with a 30-day, 100% money-back guarantee — email support@flippdkids.com and we’ll refund in full, no questions asked. Accidentally charged for a renewal you meant to cancel? Tell us within 7 days and we’ll refund that too.
How do I change plans or update my card?
Dashboard → Billing opens your secure Stripe portal, where you can switch between monthly, 3-month, and annual billing, or update payment details. Payments are processed by Stripe; we never see or store your card number.
What happens if I stop paying?
Your account drops to the free plan. Nothing is deleted — all profiles and progress are kept, and everything unlocks again if you resubscribe.
Safety & privacy
Is Flippd safe for my child?
Yes, by design: no ads, no chat, no social feeds, no contact with strangers, no in-app purchases aimed at kids. Leaderboards show only fun auto-generated nicknames like “BraveLion42” — never real names. Read our full Privacy Policy.
What data do you collect about my child?
Only what you enter (name or nickname, age band, avatar) plus game progress. No email, no phone number, no location, no photos. You can view, download, or delete it any time.
How do I delete my child’s data or our whole account?
Profiles: dashboard → Profiles → Delete. Whole account: dashboard → Account → Delete account, or email privacy@flippdkids.com. Everything is erased within 30 days.
Technical
The game won’t load / is stuck.
Refresh the page first. If installed as an app, close and reopen it. Offline play only includes packs opened while online — reconnect once to load new ones. Flippd works best on an up-to-date browser (Chrome, Safari, Edge, Firefox).
I found a wrong fact or a bug.
We genuinely want to know — geography changes and we update regularly. Email support@flippdkids.com with a screenshot if you can. Kids who spot real errors get a shout-out in our changelog. 🌍
Still need help? support@flippdkids.com — replies within one working day.